Job Details

Job Type

Full-time

Full Job Description

NOW HIRING: Health Concierge Manager, Several locations throughout South Carolina.

This position that you’re applying for is for Patient Concierge Coordinator and will be reporting directly to the Patient Concierge Director. This position is responsible for onboarding all new members enrolled and assigned to Doctor at My Door. This role requires the candidate to be task oriented, excellent customer service skills, organized, self-driven, team player, fast learner, work to meet deadlines, disciplined with excellent time management skills and the ability to multitask

Qualifications

  • An ideal candidate is a candidate with background in healthcare customer service, scheduling, referral coordinator, medical assistant
  • 3-5 years in a healthcare environment
  • Knowledge of Front desk medical terminology
  • Experience in a scheduling system such as ECW or any other electronic medical record system
  • Microsoft office experience
  • Must be flexible and open to travel
  • English (Required)
  • Bilingual (Preferred) 
  • Driver’s License (Required)

Responsibilities

  • This position is responsible for onboarding all new members enrolled and assigned to Doctor at my Door.
  • This role requires the candidate to be task oriented, excellent customer service skills, organized, self-driven, team player, fast learner, work to meet deadlines, disciplined with excellent time management skills and the ability to multitask
  • Answering all incoming telephone calls in a prompt and polite fashion following patient concierge team scripts
  • Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled members down-time
  • Scheduling new and rescheduled appointments following the scheduling process
  • Creating & Updating ECW with new information from Medicare Pending patients
  • Registering patients on the phone, mailing patient packets, perform insurance verification and upload to ECW

Who are we?

Founded in 2022, Doctor at my Door is a provider of value-based, capitated primary care services with a focus on high-quality clinical outcomes, cost-effective care, and a patient-centric experience. Doctor at My Door aims to transform healthcare by driving improvements in healthcare outcomes, providing a better experience for patients by serving them at home, and giving healthcare providers more work/life balance.Doctor At My Door focuses only on seniors, who are the patients that often need the most care in our healthcare system. With Doctor At My Door, doctors work directly from patients’ homes or use telemedicine to support the delivery of the highest quality of care without the hassle. Eliminating the patient from having to visit an office for Primary Care.

At DAMD,  we value great talent and treat our employees like family. You will be joining a premier team of healthcare professionals who take pride in caring for our patients and make the workplace a friendly atmosphere. Full-time Ultrasound Technicians can also enjoy these benefits at Doctor at my Door:

  • Competitive Base Salary + Performance Bonus
  • SIGN-ON BONUS
  • Health, Dental, & Vision Benefits
  • Competitive Paid Time Off, CME Time & Paid Company Holidays
  • Employer-Paid Life Insurance & Long-Term Disability Coverage
  • 401(k) Program
  • Flexible Spending & Dependent Care Accounts Available
  • Monday-Friday Schedule
  • Relocation Assistance